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-Sea Palling-
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-About Jason-
IT Support Experience
-Computer and
Desktop Support-
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Supported local and remote laptop/desktop machines running
Windows 3.x, 95, 98, 2000 and XP, Windows NT Server 3.5 and 4.0, Windows NT
Workstation 3.5 and 4.0, Windows Server 2000 and 2003, in several different platforms per the user's
needs, MAC OS 7-9, OS X and user support for HP UNIX Customer Care. |
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Provided technical assistance and support for clients
running applications such as Microsoft Office, MS Project (and other
Microsoft based applications), McAfee Antivirus, 3270 emulators (IBM, Attachmate,
EXTRA), Lotus Notes, Netscape, Internet Explorer and several in-house
proprietary programs. |
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Instrumental in the conversion of over 700 personnel from
different legacy mail systems to a unified exchange server system. |
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Answered help desk calls with assistance of SMS remote
control software, Remedy ticketing system, as well as iDesk call system. |
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Administered
Cisco IP Telephone network.
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