 |
Detailed and Research
Oriented Documentation
Skills |
As technical lead for the support desk at TLA I was
sanctioned to not only assist one-on-one with my fellow technicians’
issues but also to develop a knowledge base and articles to assist the
technical staff of quick resolutions to complex, confusing and/or
repetitive issues. Many of which I was praised for by my managers and
fellow technicians which lead to designating more time to its development
as well as working directly with the software development team in their
production of scripts to rectify many of the more widespread and
detrimental issues. |
