Jason Scott McKenzie

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IT Support Experience
-Goals and Objectives-

13 Years IT support/management experience with Archant, AT&T, e.spire, GAITS and TLA.

Understanding Organisational Goals and Objectives

While working with TLA Associates, I was one of the foremost authorities on the most up-to-date regulations and procedures that have been agreed upon between TLA and the GSA Government institution. With that, I was put in place to review and assist in the development of a 48 page Standard Operating Procedures document detailing the complete support coverage of my team including service level agreements and Continuity-of-Operations coverage.

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